Job Description
Join our award-winning IT team in the heart of Oklahoma City! We're urgently seeking a Senior IT Support Specialist to provide critical technical infrastructure support to our growing enterprise. This high-impact role requires proactive problem-solving and exceptional customer service skills. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
Why Work With Us?
- Industry-leading training and certification programs
- Modern tech stack with cloud infrastructure
- Collaborative culture focused on innovation
- Flexible hybrid work options
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across multiple locations
- Manage and maintain Windows Server environments (Active Directory, DNS, DHCP)
- Deploy and troubleshoot endpoint devices (laptops, mobile devices, printers)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support cloud services (Microsoft 365, Azure) and SaaS applications
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration (2016/2019)
- Strong knowledge of networking fundamentals (TCP/IP, VPN, firewalls)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call support