Job Description
Join our dynamic IT team in Detroit as we urgently seek a Senior IT Support Specialist! As a critical member of our operations, you'll ensure seamless technology infrastructure across 200+ users while solving complex challenges in a fast-paced environment. We offer competitive compensation, growth opportunities, and a collaborative culture where your expertise drives real impact.
Why TechSolutions? We're a Detroit-based innovator revolutionizing digital transformation for Fortune 500 clients. Our commitment to employee development includes certifications, mentorship programs, and cutting-edge tools.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions (EDR, MDM)
- Document SOPs and conduct user training sessions
- Collaborate with vendors for hardware procurement and maintenance
- Lead disaster recovery and business continuity initiatives
Qualifications
- 3+ years enterprise IT support experience
- CompTIA Network+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Strong scripting skills (PowerShell/Bash)
- Experience with ServiceNow or ITSM platforms
- Ability to work flexible hours including on-call rotations