Job Description
Join our cutting-edge IT team in the heart of Washington DC! We're urgently seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to our federal government clients. This high-impact role requires immediate availability to support critical infrastructure in a fast-paced, mission-critical environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career growth within our award-winning organization.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and enterprise security protocols
- Deploy, configure, and troubleshoot hardware/software including Microsoft 365 and SCCM
- Lead incident response for network outages and cybersecurity incidents
- Create documentation for SOPs and technical knowledge base articles
- Collaborate with vendors to resolve complex infrastructure issues
- Maintain compliance with federal IT security standards (NIST/FISMA)
Qualifications
- 5+ years of enterprise IT support experience with federal government clients
- Expertise in Windows Server 2019/2022, Active Directory, and Azure cloud services
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Proven incident management using ITSM tools (ServiceNow/Jira)
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with SCCM, Intune, and endpoint security solutions
- Ability to obtain Public Trust clearance (US citizenship required)
- Exceptional problem-solving and communication skills