Job Description
Join our award-winning cybersecurity firm in San Antonio's booming tech corridor! We're urgently seeking a Senior IT Support Specialist to join our dynamic team and deliver exceptional technical support to enterprise clients. This is a high-impact role requiring immediate availability for our growing portfolio of healthcare and financial services clients. Enjoy competitive benefits, remote flexibility options, and opportunities for AWS/cloud certification reimbursement.
Responsibilities
- Provide Tier 2/3 technical support for 500+ users across multiple client sites
- Manage Active Directory, Exchange Online, and Microsoft 365 environments
- Implement and maintain network security protocols including firewalls and VPNs
- Lead hardware/software deployment projects including virtualization solutions
- Document SOPs and create technical knowledge base articles
- Mentor junior support staff on escalation procedures
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 5+ years enterprise IT support experience with Windows Server 2019+
- Expertise in networking fundamentals (TCP/IP, DNS, DHCP)
- Strong knowledge of cloud platforms (Azure/AWS preferred)
- CompTIA Security+ or equivalent certification required
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license for client site visits
- Excellent communication skills with technical/non-technical audiences