Job Description
Join NexusTech Solutions' award-winning IT team and become the backbone of our innovative Seattle operations! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance across our hybrid workforce. As a key player in our dynamic environment, you'll troubleshoot complex systems, implement cutting-edge solutions, and drive digital transformation initiatives. Enjoy a collaborative culture with competitive benefits, professional development opportunities, and the chance to shape our IT infrastructure. Immediate hire required!
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions (Intune, Sentinel)
- Lead hardware/software lifecycle management and procurement
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors for system integrations and upgrades
- Mentor junior support staff and implement service improvement projects
Qualifications
- 5+ years in enterprise IT support with Windows/macOS expertise
- CCNA or CompTIA Security+ certification required
- Proficiency in PowerShell, SCCM, and Intune administration
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Ability to manage high-pressure incidents with SLA adherence
- Excellent communication skills for cross-functional collaboration