Job Description
Join our dynamic IT team in Seattle and become the backbone of our digital operations! TechSolutions Inc. is urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing workforce. This high-impact role offers immediate opportunities to troubleshoot complex systems, implement security protocols, and drive innovation in a collaborative environment. With competitive compensation and a commitment to your professional growth, this is your chance to accelerate your career in one of America's tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud-based SaaS applications
- Implement cybersecurity best practices including endpoint protection and access controls
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams on system migrations and upgrades
- Train users on new technologies and security protocols
- Monitor system health and proactively resolve performance bottlenecks
- Support disaster recovery planning and incident response
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and Microsoft 365 administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Strong experience with ticketing systems (ServiceNow/Jira) and ITSM frameworks
- Excellent problem-solving skills with customer-first approach
- Ability to prioritize tasks in fast-paced, high-pressure situations
- Relevant bachelor's degree in IT or equivalent experience