Job Description
Immediate opening for an IT Support Specialist in Denver! Join our innovative team at TechSolutions Inc. and become the backbone of our technical operations. We're seeking a dynamic professional to provide exceptional support to our growing client base. This urgent role offers rapid career growth in a collaborative environment with cutting-edge technology.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Provide remote and on-site technical support to end-users
- Document tickets, procedures, and knowledge base articles
- Deploy and manage IT assets including laptops, mobile devices, and peripherals
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and maintain compliance standards
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, GPO, and SCCM
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Bachelor's degree in IT or related field preferred