Job Description
Join our dynamic team as an IT Support Specialist in the heart of San Francisco! InnovateTech Solutions is urgently hiring a tech-savvy professional to deliver exceptional IT support to our growing client base. You'll be the backbone of our operations, ensuring seamless technology experiences across diverse environments. This is your chance to make an immediate impact in a fast-paced, innovative setting.
We offer competitive compensation, comprehensive benefits, and opportunities for career advancement in one of the world's most vibrant tech hubs. If you're passionate about problem-solving and thrive in collaborative environments, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person
- Manage user accounts, permissions, and access controls across Windows/macOS environments
- Deploy and configure new workstations, peripherals, and enterprise software
- Monitor system health using tools like SolarWinds and ServiceNow
- Document all IT procedures, incidents, and resolutions in knowledge base
- Collaborate with vendors for hardware procurement and maintenance
- Conduct cybersecurity awareness training for employees
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent troubleshooting skills for both hardware and software issues
- Ability to prioritize tasks in high-pressure situations
- Strong communication skills and customer service orientation