Job Description
Join our award-winning IT team as a Senior IT Support Specialist in Indianapolis! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This is a critical role requiring deep technical expertise and outstanding customer service skills. If you thrive in fast-paced environments and love solving complex technical puzzles, we want to hear from you. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative culture.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, Office 365, and cloud infrastructure
- Deploy and configure Windows 10/11 workstations and mobile devices
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on security initiatives
- Monitor system health and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware and software issues
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent communication and customer service abilities
- Ability to lift 30lbs and work flexible hours