Job Description
Join our dynamic IT team in El Paso, TX! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing organization. As a critical team member, you'll empower users through seamless tech solutions while maintaining robust infrastructure security. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a fast-paced environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via phone, email, and in-person
- Deploy and maintain Windows/macOS systems, Active Directory, and cloud services (Azure/O365)
- Implement cybersecurity protocols including endpoint protection and access management
- Document IT procedures, inventory, and incident reports using ServiceNow/Jira
- Collaborate with cross-functional teams on system upgrades and disaster recovery
- Train staff on new technologies and best practices
- Monitor network performance and optimize system efficiency
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent (MCSE/CCNA preferred)
- Expert knowledge of Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Experience with cloud services (Azure, AWS, O365) and SaaS applications
- Strong troubleshooting skills for network, security, and hardware issues
- Excellent communication and customer service abilities
- Bachelor's degree in IT or related field required
- Valid Texas driver's license for occasional on-site support