Job Description
Join our dynamic IT team in Dallas and become the backbone of our digital operations! TechSolutions Inc. is seeking a highly skilled IT Support Specialist to provide exceptional technical assistance to our growing client base. This is a direct hire position with competitive compensation and immediate start date. You'll work in a fast-paced environment supporting cutting-edge technology while making tangible impact on business continuity and user productivity.
What We Offer: Comprehensive benefits package, professional development stipend, flexible work arrangements, and a collaborative culture that values innovation. Relocation assistance available for qualified candidates outside the Dallas metroplex.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS)
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Implement cybersecurity best practices including endpoint protection and VPN management
- Provide Level 1-2 support via ticketing system (ServiceNow/Jira) and remote assistance
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, Office 365, and basic networking (TCP/IP, DNS, DHCP)
- Experience with helpdesk tools (ServiceNow, Zendesk, or similar)
- Strong troubleshooting methodology and customer service skills
- Ability to lift 30lbs and work flexible hours including on-call rotation
- Bachelor's degree in IT or related field preferred