Job Description
Join our dynamic IT team in Charlotte and become the backbone of our digital infrastructure! InnovateTech Solutions is urgently seeking a skilled IT Support Specialist to provide exceptional technical assistance to our growing client base. This is a high-impact role offering rapid career advancement in a collaborative, fast-paced environment.
We offer competitive compensation, comprehensive health benefits, and opportunities for professional certifications. If you're passionate about technology and thrive in problem-solving roles, we want to hear from you immediately!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and maintain IT systems including Windows 10/11, Office 365, and mobile devices
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Windows OS, Active Directory, and networking fundamentals
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Strong troubleshooting skills with hardware, software, and connectivity issues
- Experience with ITIL processes and service desk management
- Excellent communication skills and customer service orientation
- Ability to work independently and manage multiple priorities