Job Description
Join our dynamic IT team in Fort Worth, TX! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a mission-critical role, you'll be the frontline hero resolving complex hardware/software issues while ensuring seamless operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a cutting-edge environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, user accounts, and system permissions
- Deploy and configure network infrastructure including routers, switches, and firewalls
- Provide remote and on-site technical support for 150+ employees
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and warranty support
- Implement cybersecurity best practices and endpoint protection protocols
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Active Directory, Office 365, and cloud services (Azure/GCP)
- Strong troubleshooting skills for hardware, networking, and security issues
- Excellent communication abilities for both technical and non-technical stakeholders
- Experience with ticketing systems (ServiceNow/Jira) and ITSM frameworks
- Ability to work flexible hours including occasional on-call rotations