Job Description
Join our dynamic IT team in San Antonio, TX! TechSolutions Inc. is seeking an experienced IT Support Specialist to deliver exceptional technical support to our growing client base. This immediate opening requires a proactive problem-solver with a passion for technology excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and resolve service tickets using ServiceNow ticketing system
- Deploy and configure Windows 10/11 workstations and mobile devices
- Administer Active Directory, Office 365, and cloud-based applications
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and warranty management
- Conduct cybersecurity awareness training for end-users
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Azure and Intune administration
- Strong troubleshooting skills for Windows OS and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Ability to lift 30 lbs and work flexible hours during outages
- Excellent communication skills with technical and non-technical stakeholders