Job Description
Join our dynamic IT team at TechCorp Solutions, where innovation meets reliability. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base in Tulsa and surrounding areas. As a key member of our operations team, you'll bridge the gap between complex technology and seamless user experiences, driving our mission to empower businesses through cutting-edge IT solutions. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment that values professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement and maintain network infrastructure including firewalls, VPNs, and cloud services
- Manage Active Directory, user accounts, and permission structures
- Provide remote and on-site technical support for 150+ endpoints
- Develop and document IT policies, procedures, and disaster recovery plans
- Collaborate with vendors for hardware procurement and service contracts
- Mentor junior support staff and conduct technical training sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft Azure certification required
- Expert knowledge of Windows Server 2019/2022 and Active Directory
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Strong proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to translate technical concepts
- Valid driver's license and willingness for occasional local travel