Job Description
Join our dynamic team as an IT Support Specialist in New York City! We're urgently seeking a tech-savvy professional to deliver exceptional technical support to our growing team. This is a critical role requiring immediate availability to resolve system issues, maintain network integrity, and ensure seamless IT operations. If you're passionate about technology and thrive in fast-paced environments, apply now!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues including Windows/Mac environments
- Manage Active Directory, Office 365, and cloud-based services
- Implement cybersecurity best practices and incident response protocols
- Deploy and maintain IT assets including servers, workstations, and mobile devices
- Document IT procedures and maintain updated knowledge base
- Collaborate with cross-functional teams to align IT solutions with business goals
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Experience with virtualization (VMware/Hyper-V) and cloud platforms
- CompTIA Network+ or equivalent certification required
- Excellent troubleshooting and customer service skills
- Ability to work under pressure and prioritize critical incidents
- Relevant bachelor's degree in IT or related field preferred