Job Description
Join our dynamic team as an IT Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and immediate start opportunities. Be part of a forward-thinking company that values innovation and employee growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS systems across 150+ endpoints
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document SOPs and maintain IT asset inventory systems
- Collaborate with cross-functional teams on digital transformation projects
- Monitor system performance and proactively resolve technical bottlenecks
- Train employees on cybersecurity best practices and new tools
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Active Directory, SCCM, and Azure AD
- Strong troubleshooting skills across Windows 10/11 and macOS
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication and customer service abilities
- Basic knowledge of cloud infrastructure (AWS/Azure)