Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to resolve critical system issues, optimize user experiences, and maintain network integrity. This immediate hire opportunity offers rapid career growth in a cutting-edge environment where your expertise directly impacts business success. If you thrive in fast-paced settings and possess a passion for technology, we want you on board today.
Responsibilities
- Provide tier-1/2 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and on-site assistance
- Manage user accounts, permissions, and access controls across platforms
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical processes and maintain comprehensive knowledge base
- Collaborate with cross-functional teams on system upgrades and migrations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and cloud services (AWS/Azure)
- CompTIA A+/Network+ or equivalent certifications required
- Strong scripting skills (Python/PowerShell) for automation
- Excellent troubleshooting methodology and customer service aptitude
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Ability to work flexible hours including occasional on-call rotations