Job Description
Join TechNOLA Solutions as our next IT Support Specialist and become the backbone of our dynamic team in the heart of New Orleans! We're seeking a tech-savvy professional to deliver exceptional user support, maintain system integrity, and drive innovation across our growing organization. This immediate opening offers a chance to work in a collaborative environment where your problem-solving skills directly impact business success. If you thrive in fast-paced settings and possess a passion for technology, this is your opportunity to advance your career while contributing to New Orleans' thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 200+ users
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS)
- Deploy and maintain endpoint security solutions (antivirus, MDM)
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Lead system upgrades and patch management cycles
- Support audio-visual equipment for hybrid meetings and events
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in troubleshooting network connectivity (VPN, Wi-Fi, switches)
- Strong experience with Microsoft 365 administration
- Knowledge of ITIL processes and service desk operations
- Excellent written and verbal communication skills
- Ability to lift 30lbs and work flexible hours during system outages