Job Description
We are urgently seeking a skilled IT Support Specialist to join our dynamic team in Chicago! As a critical member of our IT department, you'll provide exceptional technical support to ensure seamless operations across our organization. This is a high-impact role offering rapid career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, VPN configurations, and cloud services (O365, Azure)
- Deploy and maintain cybersecurity protocols including endpoint protection
- Support audio-visual systems for hybrid meetings and events
- Document technical procedures and maintain IT asset inventory
- Collaborate with vendors for hardware procurement and service contracts
- Provide onboarding/offboarding support for all employees
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, macOS, and mobile device management
- Strong understanding of LAN/WAN networking principles
- Experience with Service Desk ticketing systems (Jira, ServiceNow)
- Ability to prioritize tasks in fast-paced, deadline-driven scenarios
- Excellent written/verbal communication skills