Job Description
Join our award-winning IT team in Minneapolis and become the backbone of our digital transformation! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to 200+ employees across 5 locations. Enjoy hybrid work, cutting-edge tech stack, and career growth opportunities in a Fortune 500 environment.
Responsibilities
- Deploy, troubleshoot, and optimize Windows/macOS endpoints, cloud infrastructure (Azure/O365), and network systems
- Manage ServiceNow ticketing system with 99.9% SLA compliance
- Lead hardware refresh cycles and software migrations for 50+ workstations
- Provide advanced support for VoIP systems, VPNs, and cybersecurity protocols
- Document SOPs and create training materials for end-user adoption
- Mentor junior technicians and coordinate vendor partnerships
Qualifications
- 5+ years in enterprise IT support with Azure/O365 certification
- Expertise in Active Directory, Group Policy, and SCCM
- CompTIA Security+ or equivalent cybersecurity certification
- Experience with ServiceNow ticketing and ITIL frameworks
- Strong scripting skills (PowerShell/Bash) for automation
- Ability to lift 30lbs for equipment deployments
- Bachelor's in IT or related field preferred