Job Description
Join our dynamic team at InnovateTech Solutions as an IT Support Specialist and become the backbone of our digital operations! We're seeking a tech-savvy professional to provide exceptional support to our growing client base in Tulsa and beyond. This is an immediate opportunity to make an impact in a fast-paced environment where your expertise will directly drive business success. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory, Office 365, and cloud-based applications
- Document IT processes and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and service delivery
- Train end-users on system usage and security best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Office 365 administration
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting skills for network connectivity and security issues
- Excellent written and verbal communication abilities
- Ability to work independently and manage multiple priorities