Job Description
Join NexusTech Solutions as a Senior IT Support Specialist and become the backbone of our innovative team! We're seeking a tech-savvy professional to deliver exceptional IT services in the vibrant heart of Oakland. You'll empower 200+ users with seamless technical support while driving our digital transformation forward. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Windows Server administration, and cloud services (Azure/O365)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain service desk ticketing system
- Lead cross-functional projects for system upgrades and migrations
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA Network+ and Security+ certifications required
- Proficiency in Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Strong knowledge of networking (TCP/IP, DNS, DHCP) and security frameworks
- Excellent troubleshooting skills with ability to diagnose complex issues
- Customer-focused mindset with exceptional communication abilities