Job Description
Join TechVision Solutions as a Senior IT Support Specialist and become the backbone of our dynamic IT infrastructure. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team in Miami. You'll work in a collaborative environment where innovation meets reliability, solving complex challenges while maintaining seamless operations. Enjoy competitive benefits, professional development opportunities, and the chance to impact cutting-edge projects.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, cloud infrastructure (Azure/O365), and endpoint security
- Document SOPs, knowledge base articles, and incident reports
- Collaborate with vendors to resolve escalated technical issues
- Implement cybersecurity best practices and compliance measures
- Train staff on IT policies and efficient tool usage
- Monitor system performance and optimize IT workflows
Qualifications
- 5+ years in IT support with proven Windows/macOS troubleshooting
- Expertise in networking (TCP/IP, DNS, DHCP) and cloud services
- Certifications: CompTIA A+/Network+ or Microsoft 365 Certified
- Experience with ticketing systems (ServiceNow, Jira)
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- Knowledge of cybersecurity frameworks (NIST, ISO 27001)