Job Description
Join Omaha's premier tech innovator as our next Senior IT Support Specialist! We're seeking a dedicated professional to deliver exceptional technical support to our growing team. Enjoy a collaborative environment with cutting-edge tools, competitive benefits, and clear pathways for career advancement. If you're passionate about solving complex IT challenges and making a tangible impact, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Oversee hardware lifecycle management and vendor relationships
- Create and maintain technical documentation and SOPs
- Mentor junior IT staff and lead cross-departmental tech projects
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server, virtualization (VMware/Hyper-V), and cloud platforms
- CompTIA Security+ and/or Microsoft Azure certification required
- Strong analytical skills with experience in troubleshooting complex systems
- Excellent communication abilities for both technical and non-technical stakeholders
- Proven project management experience with IT infrastructure deployments