Job Description
Join our award-winning IT team in Raleigh's thriving tech hub! TechSolutions Inc. is seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our dynamic operations team, you'll troubleshoot complex infrastructure challenges while maintaining our reputation for reliability and innovation. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS environments and cloud infrastructure
- Manage Active Directory, Azure AD, and network security protocols
- Deploy and maintain endpoint management solutions (Intune, SCCM)
- Collaborate with vendors to resolve hardware/software escalations
- Document SOPs and create knowledge base articles
- Mentor junior support staff and conduct training sessions
- Monitor system health and proactively address performance issues
Qualifications
- 5+ years in enterprise IT support with Windows 10/11 expertise
- CCNA or CompTIA Network+ certification required
- Experience with Azure AD, Intune, and SCCM
- Strong scripting skills (PowerShell/Bash)
- Excellent troubleshooting methodologies and documentation skills
- ITIL Foundation certification preferred
- Ability to lift 50lbs for equipment maintenance