Job Description
Join Nexus Technologies Inc., a leading innovator in digital transformation, as our Senior IT Support Specialist in the heart of Manhattan. We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our dynamic team of 200+ professionals. This hybrid role (3 days in-office, 2 remote) offers competitive compensation, comprehensive benefits, and career growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, network infrastructure, and cloud services (AWS/Azure)
- Manage Active Directory, GPO implementations, and endpoint security protocols
- Deploy and maintain hardware/software across 15+ office locations
- Lead incident management using Jira/ServiceNow with SLA adherence
- Develop automation scripts for routine IT operations using PowerShell/Python
- Train staff on cybersecurity best practices and new IT initiatives
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft Azure Fundamentals certification required
- Expertise in Active Directory, VPN configurations, and SCCM
- Proven experience with ticketing systems (ServiceNow preferred)
- Strong scripting skills (PowerShell/Python/Bash)
- Excellent troubleshooting skills for hardware, software, and network issues
- Ability to manage high-pressure situations with multiple concurrent projects
- Bachelor's degree in Computer Science or related field preferred