Job Description
Join our dynamic IT team as an IT Support Specialist in Nashville! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing workforce. If you're passionate about solving complex IT challenges and thrive in a fast-paced environment, this is your opportunity to make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user escalations with SLA adherence
- Deploy and maintain desktop/laptop systems, peripherals, and mobile devices
- Administer Microsoft 365 environments including Azure AD and Intune
- Document SOPs and create knowledge base articles for team training
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity best practices and endpoint security solutions
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Excellent communication skills and customer service orientation
- Ability to work independently and prioritize competing tasks