Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in the heart of Boston's tech hub. We're seeking a proactive professional to deliver exceptional technical support to our growing client base. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive our mission to empower businesses through innovative technology solutions.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Deploy, configure, and maintain Windows/macOS environments and cloud infrastructure
- Diagnose and resolve complex technical issues via remote support and on-site visits
- Implement security protocols and ensure compliance with IT best practices
- Document technical procedures and create user documentation
- Collaborate with cross-functional teams on system upgrades and projects
- Manage user accounts and access permissions across platforms
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Windows 10/11, Active Directory, and cloud services (Azure/O365)
- CompTIA Security+ or equivalent security certification required
- Strong troubleshooting skills for network, hardware, and software issues
- Experience with ticketing systems (ServiceNow/Jira) and ITIL methodologies
- Excellent communication skills with ability to translate technical concepts
- Ability to work flexible hours including occasional on-call rotations