Job Description
Join our dynamic IT team as an IT Support Specialist in Denver! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative work environment. As a key member of our operations, you'll troubleshoot hardware/software issues, manage system deployments, and ensure seamless IT infrastructure operations. If you're passionate about technology and thrive in fast-paced environments, apply now to start making an immediate impact!
Responsibilities
- Provide Tier 2/3 technical support for desktops, laptops, servers, and network infrastructure
- Diagnose and resolve hardware/software issues via remote and on-site support
- Manage system deployments, upgrades, and patch management across 200+ endpoints
- Document technical procedures, solutions, and asset inventories
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement cybersecurity protocols and maintain compliance standards
- Train end-users on IT best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Zendesk)
- Excellent troubleshooting and customer service skills
- Ability to lift 30 lbs and work flexible hours