Job Description
Join our award-winning IT team in the heart of Washington DC! We're seeking a dynamic IT Support Specialist to deliver exceptional technical support to federal agency clients. This immediate hire opportunity offers rapid career growth in a mission-critical environment supporting national security infrastructure.
Enjoy competitive benefits including premium health coverage, flexible remote work options, and professional development stipends. Our collaborative culture values innovation and continuous learning, with regular hackathons and certification reimbursements.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, Active Directory, and enterprise applications
- Manage on-site and remote troubleshooting for 500+ users across multiple secure facilities
- Implement and maintain security protocols (NIST compliance experience preferred)
- Deploy and configure network hardware including Cisco switches, firewalls, and VPN solutions
- Document SOPs and create knowledge base articles for internal team training
- Collaborate with cybersecurity team on vulnerability remediation and patch management
Qualifications
- 3+ years enterprise IT support experience with federal government clients
- Advanced certifications (CompTIA Security+, CCNA, or Microsoft 365 Certified)
- Expertise in SCCM, Intune, and enterprise endpoint management
- Proficiency in PowerShell scripting for automation tasks
- Active Secret clearance or ability to obtain within 30 days
- Bachelor's degree in IT/Computer Science or equivalent experience