Job Description
Join TechNexus Solutions, a leading innovator in cloud infrastructure, and become the backbone of our IT operations! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance across our growing Austin headquarters. This hybrid role combines hands-on troubleshooting with strategic IT infrastructure management, offering unmatched career growth in a cutting-edge environment. You'll champion digital transformation while supporting 500+ employees across Windows/macOS environments, cloud services, and security protocols. Enjoy comprehensive benefits including stock options, flexible scheduling, and professional development stipends.
Responsibilities
- Diagnose and resolve complex hardware/software issues across enterprise systems with 95% first-contact resolution rate
- Implement and maintain IT security protocols including endpoint protection, MDM, and zero-trust architecture
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure) with 99.9% uptime SLA
- Lead cross-departmental IT projects including workstation refreshes and network upgrades
- Document SOPs and create knowledge base articles reducing ticket volume by 30%
- Train staff on cybersecurity best practices and new technology adoption
- Collaborate with vendors for hardware procurement and service level agreements
Qualifications
- 5+ years in enterprise IT support with 3+ years in hybrid/cloud environments
- Expert-level certifications: CompTIA Security+, Azure Administrator, or AWS Certified Cloud Practitioner
- Proven experience with SCCM/MEM, Intune, and endpoint management tools
- Advanced knowledge of Windows Server 2019+, macOS, and Linux systems
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Excellent verbal/written communication with ability to translate technical concepts
- Experience managing IT projects using Agile methodologies
- Bachelor's degree in Computer Science or related field