Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site troubleshooting with remote support, offering a perfect blend of hands-on work and digital collaboration. You'll be the go-to expert for resolving complex IT issues while implementing cutting-edge solutions. If you thrive in fast-paced environments and love turning technical challenges into opportunities, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and resolve service desk tickets with SLA adherence
- Deploy and maintain end-user systems including laptops, peripherals, and mobile devices
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Implement security protocols and ensure compliance with company policies
- Train staff on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize multiple tasks