Job Description
Join our dynamic IT team in Long Beach and become the backbone of our technology ecosystem! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to 150+ users across multiple locations. You'll troubleshoot complex hardware/software issues, optimize system performance, and implement security protocols while working with cutting-edge infrastructure. This role offers hybrid flexibility and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Level 2/3 technical support for Windows/macOS systems, network infrastructure, and cloud applications
- Deploy and manage endpoint security solutions including antivirus and EDR platforms
- Diagnose and resolve hardware failures, network connectivity issues, and software conflicts
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Lead IT projects including software migrations and system upgrades
- Maintain compliance with HIPAA/GDPR data protection standards
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications required
- Expert knowledge of Active Directory, Azure AD, and Office 365 administration
- Hands-on experience with virtualization (VMware/Hyper-V) and cloud platforms
- Strong troubleshooting skills for PC hardware, printers, and VoIP systems
- Excellent written and verbal communication abilities
- Proven project management experience for IT rollouts
- BS in Computer Science or related field preferred