Job Description
We are urgently seeking a highly skilled IT Support Specialist to join our dynamic team in Phoenix, AZ. As a critical member of our IT department, you will provide exceptional technical support to ensure seamless operations across our organization. This is a high-impact role requiring immediate availability to resolve critical system issues and maintain optimal performance. If you thrive in fast-paced environments and possess a passion for technology, we encourage you to apply today.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, mobile, and network systems
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and configure IT infrastructure including servers, workstations, and cloud services
- Document technical procedures and maintain comprehensive knowledge base articles
- Collaborate with vendors and third-party service providers for system maintenance
- Implement cybersecurity protocols and conduct vulnerability assessments
- Provide remote and on-site technical support to 200+ employees
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and cloud platforms (Azure preferred)
- Strong troubleshooting skills for network connectivity, VPN, and endpoint security
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Excellent communication skills and ability to train non-technical users
- Ability to work flexible hours including occasional weekends for system maintenance