Job Description
Join our award-winning IT team at Milwaukee Tech Innovators, where cutting-edge solutions meet exceptional service. We're seeking a passionate Senior IT Support Specialist to drive our technical infrastructure forward while delivering outstanding user experiences. Enjoy a collaborative environment with flexible work arrangements, professional development stipends, and comprehensive benefits package. Be part of a company recognized as Milwaukee's Top Workplace 2023!
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across 500+ endpoints
- Manage Active Directory, Azure AD, and Intune environments with zero-trust architecture
- Lead network troubleshooting using Wireshark, SolarWinds, and Cisco Meraki
- Deploy and maintain Windows 11/365, macOS, and Linux systems via SCCM/MDT
- Execute security protocols including MFA, EDR, and vulnerability patching
- Document SOPs and create knowledge base articles using Confluence
- Mentor junior staff and conduct quarterly IT training sessions
Qualifications
- 5+ years enterprise IT support with Windows Server/Active Directory expertise
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Proficient in PowerShell scripting and automation (Power Automate)
- Experience with VoIP systems (Zoom Phone) and video conferencing solutions
- Strong project management skills with ITIL v4 certification preferred
- Excellent written/verbal communication with ability to translate technical concepts
- Bachelor's degree in IT/Computer Science or equivalent experience