Job Description
Join our dynamic team at InnovateTech Solutions, where cutting-edge technology meets exceptional user support. We're seeking a Senior IT Support Specialist to empower our Portland-based workforce with seamless technical solutions. Enjoy a collaborative environment with flexible work arrangements, competitive benefits, and opportunities for professional growth. Be part of a company that values innovation and employee development!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain knowledge base articles
- Lead cross-departmental technology projects and migrations
- Mentor junior IT staff and provide advanced troubleshooting guidance
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expert knowledge of Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Proficiency in scripting (PowerShell/Bash) and automation tools
- Strong documentation skills and experience with ITSM platforms (e.g., ServiceNow)
- Excellent problem-solving abilities and customer service orientation