Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the first point of contact for resolving hardware/software issues, maintaining system integrity, and ensuring seamless digital operations across diverse industries.
This hybrid role combines on-site support in our downtown New Orleans office with remote troubleshooting opportunities. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support for network connectivity, security protocols, and cloud services
- Deploy and manage endpoint devices including laptops, printers, and mobile devices
- Create and maintain documentation for IT procedures and system configurations
- Collaborate with vendors for hardware procurement and software licensing
- Monitor system performance and proactively address potential vulnerabilities
- Train users on cybersecurity best practices and new technology implementations
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and helpdesk ticketing systems
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware/Hyper-V) and cloud services (AWS/Azure)
- Excellent troubleshooting skills with ability to document complex technical issues
- Customer service mindset with ability to communicate technical concepts clearly