Job Description
Join TechSolutions Inc., a leading IT services provider in the Southwest, as we expand our Phoenix operations. We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base. In this role, you'll be the frontline hero solving complex technical challenges while maintaining our reputation for reliability and innovation. Enjoy a collaborative environment with cutting-edge tools, competitive benefits, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees via phone, email, and remote tools
- Deploy, configure, and maintain Windows/macOS systems, peripherals, and network infrastructure
- Manage Active Directory, Office 365, and cloud service integrations
- Troubleshoot hardware/software issues including VPN connectivity and application conflicts
- Create and maintain technical documentation and SOPs
- Collaborate with vendors for hardware procurement and service-level agreements
- Implement cybersecurity best practices and data protection protocols
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and Intune management
- Strong analytical skills for diagnosing hardware/software issues
- Excellent written/verbal communication with non-technical stakeholders
- Experience with ITIL processes and ticketing systems (e.g., ServiceNow)
- Valid Arizona driver's license for occasional on-site visits