Job Description
Join our award-winning IT team as a Support Specialist in San Antonio! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining critical infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic environment. Help us innovate while supporting our 500+ employees across Texas.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Provide tier-1/2 support via ticketing systems (ServiceNow/Jira)
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Conduct security audits and implement compliance protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in PowerShell, SCCM, and Azure AD
- Strong analytical skills with root-cause analysis methodology
- Excellent communication and customer service abilities
- Experience with VoIP systems and cloud platforms (O365/AWS)
- Ability to lift 30lbs and work flexible on-call schedule