Job Description
Join our dynamic IT team in sunny San Diego! TechSolutions Inc. is seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the backbone of our operations, ensuring seamless technology experiences while working in a collaborative environment with cutting-edge tools. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure with AWS/Azure experience
- Deploy and maintain cybersecurity protocols including VPN, MFA, and endpoint protection
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service level agreements
- Support office technology including AV systems, printers, and conference room setups
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA Network+ or Security+ certification required (CCNA preferred)
- Proficiency in PowerShell scripting and basic network troubleshooting
- Experience with ServiceNow or Jira ticketing systems
- Strong communication skills with ability to train non-technical staff
- Valid California driver's license for occasional site visits
- Bachelor's degree in Computer Science or related field