Job Description
Are you a tech-savvy problem solver looking to make a tangible impact in a dynamic organization? Apex Digital Solutions is seeking a skilled IT Support Specialist to join our growing team in Philadelphia, PA.
We are a forward-thinking company dedicated to delivering excellence through technology. In this role, you will be the first line of defense for our employees' technical needs, ensuring seamless operations and high productivity. You will work in a collaborative environment where your expertise in troubleshooting, hardware, and software will be highly valued.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development opportunities and certification support.
- State-of-the-art office located in the heart of Philadelphia.
- A culture that values innovation, teamwork, and work-life balance.
Responsibilities
- Provide Tier 2 technical support via phone, email, and in-person, troubleshooting hardware, software, and network connectivity issues.
- Manage the lifecycle of company assets, including the deployment, configuration, and secure disposal of laptops, mobile devices, and peripherals.
- Monitor system performance and proactively resolve potential outages to minimize downtime.
- Collaborate with the cybersecurity team to ensure compliance with internal IT policies and industry standards.
- Maintain an accurate inventory of IT assets and update our internal knowledge base.
- Assist in the administration of Active Directory and Microsoft 365 environments.
- Conduct regular training sessions for staff on new software tools and security best practices.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field.
- CompTIA A+ Certification (or equivalent practical experience) is highly preferred.
- Proven experience in a Help Desk or IT Support role, with a strong understanding of Windows and macOS operating systems.
- Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Strong understanding of TCP/IP networking, DNS, and basic network troubleshooting.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to lift and carry equipment and work in a hybrid office environment.