Job Description
Are you a technical problem solver passionate about empowering users? Apex Innovations is seeking a dedicated IT Support Specialist to join our elite team in Dallas, Texas. We pride ourselves on delivering world-class technical solutions to a diverse range of clients. If you thrive in a fast-paced environment and love turning complex technical challenges into seamless user experiences, we want to hear from you.
In this role, you will be the front line of our technical excellence, ensuring our internal infrastructure remains robust and our employees have the tools they need to succeed.
Responsibilities
- Troubleshoot and Resolve: Diagnose, troubleshoot, and resolve hardware, software, and network issues for end-users in a timely and professional manner.
- Hardware & Software Management: Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- User Support: Provide exceptional customer service via phone, email, and in-person, acting as a trusted advisor for technical queries.
- System Administration: Manage user accounts, permissions, and security protocols (Active Directory, Microsoft 365).
- Network Support: Assist in monitoring network performance and troubleshooting connectivity issues.
- Asset Management: Maintain accurate inventory of IT assets and ensure all equipment is properly labeled and tracked.
Qualifications
- Certifications: CompTIA A+ or Microsoft Certified: Azure Fundamentals (AZ-900) preferred.
- Experience: Minimum 2-3 years of experience in IT Help Desk or Technical Support.
- Technical Skills: Proficiency in Windows and macOS operating systems; knowledge of networking concepts (TCP/IP, DNS).
- Communication: Strong written and verbal communication skills with the ability to explain technical concepts to non-technical staff.
- Problem Solving: Ability to work independently and collaboratively in a team environment.
- Education: High school diploma or equivalent; Associate degree in Computer Science or related field is a plus.