Job Description
Join TechNova's elite IT team in the heart of Silicon Valley! We're seeking a dynamic Senior IT Support Specialist to empower our cutting-edge workforce with seamless technology solutions. As a key player in our digital transformation journey, you'll architect, deploy, and maintain robust IT infrastructure while delivering exceptional user experiences. Enjoy competitive compensation, comprehensive benefits, and unparalleled growth opportunities in one of America's most vibrant tech hubs.
Responsibilities
- Design, implement, and optimize enterprise-level IT infrastructure including cloud systems, network security, and endpoint management
- Provide Tier 3 technical support for complex hardware/software issues across Windows/macOS environments
- Lead IT security initiatives including vulnerability assessments, incident response, and compliance monitoring
- Collaborate with cross-functional teams to streamline IT operations and implement automation solutions
- Document technical procedures and create user training materials for emerging technologies
- Manage vendor relationships and oversee technology procurement processes
Qualifications
- 5+ years of progressive IT support experience with proven expertise in enterprise environments
- Advanced certifications: CompTIA Security+, Microsoft Azure, or AWS Solutions Architect
- Deep knowledge of network protocols, cloud infrastructure (AWS/Azure), and cybersecurity frameworks
- Expert troubleshooting skills across hardware, software, and virtualization platforms
- Experience with ITSM tools like ServiceNow or Jira and IT automation scripting (Python/PowerShell)
- Strong project management abilities with successful implementation of IT infrastructure projects
- Excellent communication skills with ability to translate technical concepts for non-technical stakeholders