Job Description
Join our dynamic team as a Senior IT Support Specialist in Fort Worth! We're seeking a tech-savvy professional to deliver exceptional technical support and ensure seamless IT operations. This is an immediate opportunity to make an impact in a fast-paced environment where your expertise will drive our success. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with cross-functional teams to resolve complex IT challenges
- Document IT processes, incidents, and resolutions in ticketing systems
- Conduct system backups, updates, and preventive maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills with hardware/software issues
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Ability to work independently and prioritize multiple tasks