Job Description
Join our dynamic IT team in Oklahoma City as an IT Support Specialist! We're urgently seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This is a high-impact role where you'll troubleshoot complex systems, optimize IT infrastructure, and ensure seamless digital experiences. Our culture values innovation, collaboration, and continuous learning—perfect for ambitious tech professionals ready to make an immediate impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets with SLA adherence
- Deploy and configure endpoints (Windows/macOS) in enterprise environments
- Document SOPs and create technical documentation for internal teams
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices across IT infrastructure
- Train end-users on new systems and productivity tools
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent problem-solving and communication abilities
- Ability to work flexible hours including occasional on-call duties