Job Description
Join our award-winning IT team in the heart of Washington DC! We're seeking a Senior IT Support Specialist to deliver exceptional technical solutions to government and private sector clients. Enjoy hybrid work, cutting-edge tools, and career advancement in a dynamic environment.
Why You'll Love Working With Us:
- Competitive salary with performance bonuses
- Comprehensive health benefits and 401(k) matching
- Flexible hybrid schedule (3 days remote/week)
- Tuition reimbursement for certifications
- Collaborative culture with regular team events
Responsibilities
- Provide Tier 2/3 technical support for 200+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 administration
- Deploy and troubleshoot network infrastructure (Cisco, Meraki)
- Lead cybersecurity initiatives including endpoint protection and vulnerability scanning
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Mentor junior IT staff on best practices
Qualifications
- 5+ years of IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expert knowledge of Windows Server 2019/2022 and Active Directory
- Strong scripting skills (PowerShell/Bash)
- Experience with ServiceNow or similar ITSM platforms
- Valid driver's license for occasional on-site visits
- Ability to lift 30 lbs for equipment deployments