Job Description
Join our dynamic team as an IT Support Specialist in Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This is a rare immediate-h opportunity to make an immediate impact in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in California's Central Valley.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Manage user accounts, permissions, and security protocols
- Troubleshoot VPN, cloud services, and remote access systems
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira)
- Strong diagnostic and problem-solving abilities
- Excellent customer service and communication skills
- Valid California driver's license for occasional site visits