Job Description
Join our dynamic IT team in Jacksonville and become the technical backbone of our organization! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing workforce. This immediate opening offers a collaborative environment where you'll solve complex challenges, optimize systems, and drive innovation. If you thrive in fast-paced settings and excel at turning technical chaos into seamless solutions, we want you on our team!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and troubleshoot Windows 10/11, Active Directory, and Office 365 environments
- Deploy and maintain virtual infrastructure (VMware/Hyper-V)
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity protocols including VPN setup and endpoint protection
- Support cloud services (AWS/Azure) and SaaS applications
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent
- Expertise in Windows OS troubleshooting and Active Directory administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Ability to prioritize tasks and work independently in a fast-paced setting
- Excellent communication skills and customer service mindset