Job Description
Join our dynamic IT team as an IT Support Specialist in Dallas, TX! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is an immediate opportunity for someone passionate about resolving technical challenges and enhancing user experiences. Enjoy a collaborative environment with growth opportunities and competitive benefits.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems
- Install, configure, and troubleshoot Windows/macOS environments
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and maintain compliance standards
- Support AV equipment and conference room technologies
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Service Desk tools (Jira, ServiceNow)
- Excellent troubleshooting and communication skills
- Ability to lift 30 lbs for equipment maintenance